Product Solutions

Act & Improve

Train, guide, and enable agents to perform better.

Act & Improve Product Set

Sales Assistant

Identify and capitalize on sales opportunities

The Sales Assistant detects potential sales opportunities in service conversations, suggesting appropriate upsell and cross-sell moments to convert support interactions into revenue.

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Problem
  • 1Sales opportunities in service calls go unrecognized
  • 2Agents lack confidence to transition from service to sales
  • 3Revenue potential from existing customers is underutilized
  • 4Timing and approach for sales offers is inconsistent
Product Solution
  • ✓Real-time sales opportunity detection
  • ✓Contextual upsell and cross-sell recommendations
  • ✓Revenue opportunity scoring and prioritization
  • ✓Sales conversion tracking and optimization

Employee Experience Assistant

Improve agent satisfaction and retention

The Employee Experience Assistant identifies Assistant friction points and burnout signals, helping management address workplace challenges to improve satisfaction and reduce turnover.

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Problem
  • 1Agent turnover is high and costly to replace
  • 2Burnout signals are recognized too late
  • 3imited visibility into agent satisfaction drivers
  • 4One-size-fits-all retention strategies are ineffective
Product Solution
  • ✓Early burnout detection and intervention
  • ✓Agent satisfaction monitoring and alerts
  • ✓Workplace friction point identification
  • ✓Personalized retention recommendations

Knowledge Assistant

Empower agents with the right information exactly when they need it

Deliver contextual knowledge to agents in real-time based on the current customer conversation.

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Problem
  • 1Agents struggle to find relevant information quickly during calls
  • 2Knowledge bases are often outdated or difficult to navigate
  • 3Training on all possible scenarios is impossible
  • 4Customer wait times increase while agents search for information
Product Solution
  • ✓Context-aware knowledge recommendations
  • ✓Automatic detection of knowledge gaps
  • ✓Integration with existing knowledge bases
  • ✓Continuous learning from successful interactions

QA Assistant

Automate quality assurance processes

The QA Assistant automatically evaluates conversations against quality standards, identifying coaching opportunities and ensuring consistent service delivery across all interactions.

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Problem
  • 1Manual QA only covers 2Ð5% of total interactions
  • 2Quality scoring is subjective and inconsistent
  • 3Coaching opportunities are missed due to limited coverage
  • 4QA feedback is delayed and often irrelevant
Product Solution
  • ✓100 % call coverage with AI scoring
  • ✓Standards-based evaluation templates
  • ✓Instant agent feedback loops
  • ✓Quality trend dashboards

Trainer Assistant

Accelerate agent skill development

The Trainer Assistant delivers personalized training recommendations based on actual performance, helping agents quickly develop skills and adapt to changing requirements.

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Problem
  • 1Generic training programs don't address individual needs
  • 2Skill gaps are identified too late in the performance cycle
  • 3Training content is not aligned with actual job requirements
  • 4Limited ability to measure training ROI and effectiveness
Product Solution
  • ✓Personalized training path recommendations
  • ✓Real-time skill gap identification
  • ✓Performance-based learning module delivery
  • ✓raining effectiveness measurement and optimization

Coach Assistant

AI-powered agent coaching for consistent customer experiences

Turn every interaction into a coaching opportunity with targeted feedback and improvement suggestions.

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Problem
  • 1Inconsistent agent performance leads to variable customer experiences
  • 2Manual coaching is time-consuming and covers limited interactions
  • 3Agents do not get immediate feedback on their performance
  • 4Training effectiveness is difficult to measure
Product Solution
  • ✓Personalized coaching for every agent
  • ✓Script adherence monitoring and guidance
  • ✓Best practice examples based on real conversations
  • ✓Performance tracking and improvement metrics

Additional Product Sets

Listen & Detect

Uncover what customers really think.

See Solutions

Analyze & Understand

Turn voice data into business intelligence.

See Solutions

Plan & Decide

Use insights to develop strategies and workflows.

See Solutions

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